Customer Success Analyst – DACH (German Speaker) (Munich)

We are Talent.com (previously neuvoo), one of the largest
international job search platform with over 78+ million visitors
per month. We operate in 80 countries and employ more than
330 people worldwide. This is a unique opportunity to join the
fastest growing company in the HR space. We work hard to keep
growing and are looking for new voices to help us get the world to
work. We are looking for a globally minded Customer Success Analyst
to join our team in our EMEA headquarters in Lausanne, Switzerland.
As a Customer Success Analyst your role is to help support
our DACH Sales team with campaign setup, campaign
management, client relationships, data analysis and more. We’re
looking for tech-savvy self-starters who thrive in a fun and
customer service-oriented work environment, who are curious,
responsible, data-driven and who enjoy working in a rapidly growing
company. What you’ll do: Optimize and grow existing campaigns;
Communicate directly with clients and internal Sales via phone,
email and in-person meetings; Focus on retention and growth of your
clients by understanding their business and meeting their goals;
Assist with account setups including URL source tracking, XML
Feeds, aggregation and CPC; Manage client budgets; Resolve
technical, product, or account issues; Perform technical tasks
which include but are not limited to: data analysis, optimizing
traffic sources, troubleshooting indexation issues, testing URL
parameters, reviewing XML feeds; Collaborate with sales, product,
and indexation teams to translate client needs into actionable
items internally; Tweak campaigns based on data analysis to meet
client needs. What you bring: You are fluent in German (native
preferred) and English. Any other European languages are a plus;
You have a Bachelor’s degree or relevant Diploma; You have 3+
years’ experience in online advertising, account management,
business analyst or client success type role; You have an
understanding of PPC advertising products; You have experience
speaking with clients or decision makers; You’re familiar with SQL
(a plus); You can make the data tell a story; You love number and
dissecting data to make logic-based optimizations; You are curious,
responsible, cooperative and ready to work in a fast-growing
company. What we Offer: An inspiring and friendly atmosphere where
you will be working with a team of passionate and youthful people;
Fast Growing and International team with more than 8 nationalities;
Competitive salary; Generous vacation policy; Competitive salary
package with performance-based commissions; Flat and transparent
organizational structure; Free coffee, fruit basket and snacks;
Frequent corporate and networking events (virtually in times of
COVID-19). When you join Talent.com, you enter a family of
passionate and motivated individuals, connected by their need to
grow, to innovate and their restless ambition. You’ll discover a
world where employees enjoy the flexibility and autonomy they are
given, opportunities for constant career advancement, and a
supportive learning environment. At Talent.com you can come as you
are (casual dress code). We are a diverse (more than 20
nationalities worldwide and about 10 languages spoken) and
inclusive work environment, but most of all a fun environment!
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