Senior Cargo Customer Services Agent (Frankfurt)

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on
new careers, Qatar Airways is searching for talented individuals to
join our award-winning team.

We take pride in our people—a dynamic and culturally
diverse workforce is essential to why we are one of the finest and
fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About your Role:

This is a temporary Senior Cargo Customer Services Agent role
based at Qatar Airways Cargo office in Frankfurt, Germany. In this
role, you will be be supporting our Cargo team by providing
customer service related functions, such as interaction with our
GHA in both export and import matters and supporting our Cargo
Sales team. You will extend exceptional customer service support to
our clients to enable the station to meet and exceed the set Cargo
targets and coordinate potential service recovery to enhance
customer experience.

You will also identify needs and suggest strategies to improve
Cargo customer service performance for the station and deal manage
booking requests from agents/customers using Qatar Airways cargo
system and GHA input.

You will produce weekly, monthly and annual customer service
related reports and maintain a close communication with our Head
Office and other departments to ensure all relevant information is
shared accordingly.

About You:

To be considered for this role, you will have to meet the
following requirements: 

– A minimum of High School education combined with solid work
related experience.

– Knowledge of DGR, AVI, Temperature Controlled Shipments, IATA
and other Cargo related regulations.

– Knowledge of Cargo reservations systems.

– Exceptional communication skills.

– Fluency in written and spoken German.

– Fluency in written and spoken English.

– Proficiency with MS systems, computer literacy is
mandatory.

– You must be eligible to live and work in Germany.