Complaints market manager – french (Berlin)

Our vision is to build a bank the world loves to use. Technology
and design empower everything we do. N26 is Europe’s first Mobile
Bank with a full European banking license. We have 3.5 million
customers across 24 markets. Our team of over 1300 employees in 3
locations is concentrated on reinventing the banking experience for
the digital generation. Valentin Stalf and Maximilian Tayenthal
founded N26 in 2013 and launched the initial product in early 2015.
Since January 2015, N26 has been available for Android, iOS, and
desktop. N26 has raised more than $500 million from investors
including Insight Venture Partners, GIC, Tencent, Allianz X, Peter
Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird
Venture Capital, Greyhound Capital, Battery Ventures, in addition
to members of the Zalando management board, and Redalpine Ventures.
Once here you will Lead and performance manage a team of French
complaints specialists Ensure best in class communication for
customer-related complaints coming from different internal and
external sources (special requests, authorities/regulators and
dispute platforms) Strengthening the complaints handling process
Responsible for project and stakeholder management, collaborating
with operations, legal, finance, AMLetc Establish a reliable
reporting functionality on complaints management to the senior
management and any other impacted division Escalate significant
cases to Senior Management, Business Heads and PR &
Communications, where there is a high financial and reputational
impact Provide training and support to other team members or N26
employees for handling complaints and provide advice and guidance
on the management of individual cases What you will bring along
Banking/law related degree or and 1 years‘ experience leading
complaints/escalation team within bank Background in law preferred,
background in banking required Market knowledge in
complaints/regulatory/compliance within the French market required
Native level fluency in French and high Business Fluency in English
required A good understanding of retail banking products A quick
learning ability, outstanding analytical skills and a structured
way of thinking, your attention to details is exceptional
Experienced in relationship management with internal and external
stakeholders What we offer High degree of autonomy Working with
international, highly engaged peers Flat hierarchy and open
communication Getting things done attitude Find a career path. Not
just a job. Some of our benefits such as gym subsidy, BVG ticket
subsidy, premium bank account, brown bag lunch, bring your dog to
work twice a weeketc Sound good? Send us your application online,
and we’ll get back to you soon.