Customer Support 1st Level (m/f/d) (Ismaning)

YOUR SCOPE OF DUTIES:

In this position, you are the contact person for our customers.
Your task is the technical and general
support and advice for customer inquiries and master data
management:

•  Independently and competently you analyze the problems or
  error messages of the received queries and coordinate the solving
  of issues.
• You document solutions in the ticket system and are responsible
  for adhering to defined service level agreements (SLAs) and
  ensuring a timely feedback with customers.
• You support us in new and further developing of our software
  solutions.
• Furthermore, establishing new business relationships is one of
  your tasks.

YOUR QUALIFICATIONS:

• You have professional experience in 1st level support or in a
  ticket system call center.
• Ideally, you already have knowledge of web services.
• In any case, you are a very customer-oriented and communicative
  person. 
• You work independently and reliably and you are a team
  player.
• Fluent German and English language skills are required.

OUR OFFER:

• Participation in the value-oriented culture and digital
  transformation of TecAlliance:
  Agile mindset | One Team | Ownership
• Modern workstations with flexible working hours – also from the
  homeoffice
• Various possibilities for professional and personal
  development
• Company pension scheme, JobRad, TecAlliance Corporate
  Benefits
• Free drinks, canteen and food allowance, company events

We look forward to receiving your application – digitally of
course.

Do you have any questions? No problem. You can contact Susanne
Kramer at +49 89 321216 8207.